Privacy Policy

ReadyMadeSpex respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with our website or services. We operate in compliance with the Protection of Personal Information Act (POPIA) and relevant international standards.

1. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, and physical address provided via forms or account registration.
• Prescription and vision data: lens prescriptions, frame preferences, and eye health details shared during consultations.
• Technical data: IP address, browser type, device information, and usage patterns collected through cookies and analytics tools.
• Communication data: messages, inquiries, and support requests sent through our contact forms or email.

2. How We Use Your Data

Your data is used solely for the following purposes:

• Processing eyewear orders, prescriptions, and custom lens fittings.
• Providing vision care consultations and specialist referrals.
• Sending educational content about eye health and optical technology (with your consent).
• Improving our website, services, and user experience through analytics.
• Complying with legal obligations and resolving disputes.

3. Cookies & Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Third-party analytics providers (e.g., Google Analytics) may process anonymized data under their own privacy policies.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share it with trusted third-party processors who help us operate our business, including:

• Hosting and cloud service providers.
• Analytics and email communication platforms.
• Certified opticians and optical labs for order fulfillment.

All processors are contractually bound to protect your data and use it only for agreed purposes.

5. Data Retention & Security

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We implement appropriate technical and organizational measures—including encryption, access controls, and regular security audits—to safeguard your data against unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data held by us.
• Withdraw consent for marketing communications at any time.
• Object to or restrict certain processing activities.
• Request data portability where technically feasible.
• Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been violated.

To exercise these rights, contact us using the details below.

7. No Misrepresentation

ReadyMadeSpex does not make false, misleading, or deceptive claims. We do not fabricate endorsements, create fake urgency, or imply affiliation with unaffiliated brands or institutions. All testimonials, case studies, and service descriptions reflect genuine experiences and capabilities. Any guarantees of results are provided only with clear context and limitations.

8. Contact Us

For privacy-related inquiries, data requests, or complaints, please reach out:

ReadyMadeSpex
330 To Fields
Phone: 012-950-8690
Email: info@readymadespex.com